hartmut.io

Terms and Conditions

Effective date: 27/10/2025

Welcome and thank you for your interest in Kraft Fabrik Media Ltd. and our products (“Kraft Fabrik Media”, “hartmut.io”, “hartmut”, “we” or “us”), our website at hartmut.io, and related services including Managed Mautic Hosting and Managed WooCommerce Hosting (collectively, the “Service”). These Terms are a legally binding contract between you and Kraft Fabrik Media Ltd. Please read them carefully.

By clicking “I Accept” or accessing or using the Service, you agree to these Terms, our Privacy Policy, and any additional policies we may provide from time to time. If you do not agree, you may not use the Service.

1. Overview of the Service

The Service provides Mautic, a marketing automation platform, as a service. Users can plan and create campaigns via email, push notifications, dynamic website content and pop‑ups, and SMS. We also provide managed hosting for Mautic and WooCommerce with performance, security, and support guarantees.

2. Eligibility

You must be at least 18 years old to use the Service. You represent and warrant that:

  • You are at least 18;
  • You have not previously been suspended or removed from the Service; and
  • Your registration and use comply with all applicable laws and regulations. If you accept these Terms on behalf of an entity, you confirm that you have authority to bind that entity.

3. Accounts and Registration

You must register for an account to access certain features. Provide accurate, complete, and up‑to‑date information and keep it current. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account. If you suspect unauthorized use, notify us at office@hartmut.io.

4. General Payment Terms

Some features require payment. You will have the opportunity to review and accept fees before being charged. All fees are in Euro and are non‑refundable unless otherwise stated. Prices vary by plan and may differ for individuals and organizations.

4.1 Price

hartmut.io may set and update prices. We will use reasonable efforts to keep prices current on our website. See: https://hartmut.io/. We may change fees for any feature with prior notice before changes take effect. Promotional offers may be provided at our discretion and do not apply unless directed to you.

4.2 Authorization

You authorize hartmut.io to charge all amounts for orders and selected service tiers to the payment method specified in your account. If paying by card, we may obtain a pre‑authorization to verify validity and available funds/credit.

4.3 Subscription Service and Cancellation

The Service may include automatically recurring payments (“Subscription Service”). By enabling a subscription, you authorize periodic billing until you cancel recurring payments or your account. The “Subscription Billing Date” is when you first purchase a subscription. Fees are charged automatically on each billing date for the next period. Cancel before renewal to avoid being charged for the next period. Manage or cancel in the customer portal: https://billing.stripe.com/p/login/fZe3e9frocXQ9cA288 or contact office@hartmut.io.

4.4 Delinquent Accounts

We may suspend or terminate access for unpaid accounts. You are responsible for any fees or costs incurred in chargebacks or collections, including collection fees.

5. Licenses

5.1 License of Use

Subject to ongoing compliance with these Terms, we grant you a limited, non‑transferable, non‑sublicensable, revocable license to access and use the Service for your internal purposes at the service level for which you have paid all applicable fees.

5.2 Restrictions

Except where prohibited by law, you may not:

  • Reproduce, distribute, publicly display, or publicly perform the Service;
  • Modify the Service;
  • Interfere with or circumvent security or access controls. You may not use the Service on behalf of a third party, as a service bureau, or similar.

5.3 Feedback

If you provide feedback or suggestions, you grant hartmut.io an unrestricted, perpetual, irrevocable, non‑exclusive, fully paid, royalty‑free license to use the feedback for any purpose, including improving the Service and creating new products and services.

6. Ownership and Proprietary Rights

The “Managed Mautic Hosting by hartmut.io” Service is owned and operated by Kraft Fabrik Media. All interfaces, graphics, designs, compilations, information, data, code, products, software, services, templates, and other elements of the Service (“Materials”) are protected by intellectual property and other laws and are the property of hartmut.io or its licensors. Unless expressly authorized, you may not use the Materials. We reserve all rights not expressly granted.

Mautic is open‑source software under the Apache License 2.0: https://docs.mautic.org/en/home/license

7. Third‑Party Terms

7.1 Third‑Party Services and Linked Websites

We provide tools to import/export information (including User Content) to/from third‑party services, including linking your hartmut.io account to social networks like Facebook or LinkedIn. Third‑party services are not under our control, and we are not responsible for their use of exported information. The Service may contain links to third‑party websites; we are not responsible for their content.

7.2 Third‑Party Software

The Service may include third‑party components available under licenses granting broad rights to copy, modify, and distribute. Nothing in these Terms restricts your rights under applicable third‑party licenses.

8. User Content

8.1 User Content Generally

Certain features allow users to upload content (e.g., posts, reviews, photos, videos, images, data, text, and other works). You retain ownership of your User Content, but we need certain rights to operate the Service.

8.2 License to hartmut.io

By providing User Content, you grant hartmut.io a worldwide, non‑exclusive, royalty‑free, fully paid license (with the right to sublicense) to host, store, transmit, display, perform, reproduce, adapt for display formatting, and distribute your User Content, in whole or in part, in any media now known or later developed.

8.3 License to Other Users

By making User Content available to others via the Service, you grant those users a non‑exclusive license to access and use such User Content as permitted by these Terms and the Service’s functionality.

8.4 Representations and Warranties

You are solely responsible for your User Content. You represent and warrant that:

  • You own the User Content or have necessary rights and permissions to grant the above licenses;
  • Your User Content and its use under these Terms does not and will not:
    • Infringe any third‑party rights (e.g., copyright, trademark, patent, trade secret, moral rights, privacy, publicity, or other IP/proprietary rights);
    • Defame, slander, or otherwise violate others’ rights; or
    • Cause us to violate any law or regulation;
  • Your User Content would not reasonably be considered offensive, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;
  • Your User Content does not include hateful content, threats of physical harm, or harassment.

Guidance (non‑exhaustive):

  • Hateful content includes content reasonably considered harmful, threatening, demeaning, harassing, intimidating, or abusive to others (e.g., based on race, gender or gender identity, national origin, sexual orientation, religion).
  • Threats of physical harm include content that threatens, advocates, or incites harm or violence (e.g., references to known extremist groups).
  • Harassment includes doxxing, online stalking/bullying, and inciting others to harm.

We may suspend or terminate accounts and remove emails/campaigns/assets containing such content. We may also act where an organization or person advocates, promotes, or supports hateful content, harassment, or threats of physical harm. We may review, remove, edit, or block any User Content at our discretion.

8.5 Disclaimer for User Content

We are not obligated to edit or monitor User Content and are not responsible or liable for it. We may, without notice, screen, remove, edit, or block User Content that violates these Terms or is otherwise objectionable. If notified of alleged violations, we may investigate and decide whether to remove content. We do not permit copyright‑infringing activities.

8.6 Monitoring of Content

We do not monitor and have no obligation to monitor User Content, third‑party content, or use of the Service. We reserve the right to monitor transmissions for operational and other purposes; even if we do, we assume no responsibility for content. Monitored information may be examined, recorded, copied, and used per our Privacy Policy.

9. Prohibited Conduct

You agree not to:

  • Use the Service for illegal purposes or in violation of laws;
  • Infringe or encourage infringement of others’ rights;
  • Interfere with security features (e.g., disable protections, reverse engineer except where permitted by law, hack, or use unlawful interference methods);
  • Modify or create derivatives of any part of the Service;
  • Interfere with operation or users’ use (e.g., distribute malware; send unsolicited offers/ads; collect personal data without consent; disrupt networks, devices, or servers);
  • Engage in fraudulent activity (e.g., impersonation, false affiliation, unauthorized account access, falsifying age);
  • Impose unreasonable load on infrastructure;
  • Interfere with any rights to view, access, use, sell, or transfer Materials granted under these Terms;
  • Attempt, assist, or permit any of the above.

10. Changes to these Terms

We may modify these Terms at any time. Changes take effect on the earlier of: (a) your acceptance; (b) your continued use with knowledge of the changes; or (c) 30 days after posting. Except as provided here, changes must be in a written agreement signed by authorized representatives. Disputes are resolved under the version in effect when the dispute arose.

11. Term, Termination, and Changes to the Service

11.1 Term

These Terms take effect when you accept them or first use the Service and continue until terminated.

11.2 Termination

If you violate these Terms, your authorization to access the Service automatically terminates. We may terminate these Terms or your account, or suspend/terminate access, at any time with or without notice and for any or no reason. You may terminate at any time via the customer portal or by contacting office@hartmut.io.

11.3 Effect of Termination

Upon termination: (a) your license rights end and you must stop using the Service; (b) you are no longer authorized to access your account; (c) you must pay any unpaid amounts due prior to termination; and (d) accrued payment obligations and Sections 5.3, 6, 11.3, 13, 14, 15 survive.

11.4 Changes to the Service

We may modify or discontinue the Service (including limiting or discontinuing features) at any time, temporarily or permanently, without notice. We are not liable for such changes, suspensions, or terminations. Fees are non‑refundable unless required by law.

12. Indemnification

You will defend, indemnify, and hold harmless hartmut.io and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents from any third‑party claims and related liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use or misuse of the Service; (b) your breach of these Terms or applicable law; (c) your violation of third‑party rights; or (d) disputes between you and any third party. We may assume exclusive defense and control at our expense; you agree to cooperate.

13. Disclaimers; No Warranties

The Service and all materials and content are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non‑infringement, and any arising from course of dealing or usage. We do not warrant that the Service will be uninterrupted, secure, or error‑free, or that defects will be corrected. You use the Service at your own risk.

14. Limitation of Liability

To the fullest extent permitted by law, the Kraft Fabrik Media entities will not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, goodwill, or data) arising from or related to your use of or inability to use the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to these Terms or the Service is limited to the greater of: (a) the amount you paid for access to and use of the Service in the 12 months prior to the event giving rise to the claim; or (b) EUR 100. The risk allocation in these Terms is a fundamental basis of the bargain. These limitations apply even if a limited remedy fails of its essential purpose.

15. General Provisions

These Terms, together with the Privacy Policy and any incorporated agreements, constitute the entire agreement between you and hartmut.io regarding the Service. You may not assign these Terms without our prior written consent; we may assign without notice. Failure to enforce any provision is not a waiver. Section headings are for convenience only. “Including” means “including, but not limited to.” If any part is invalid or unenforceable, the remainder remains in full force.

15.1 Governing Law

These Terms are governed by the laws of the Republic of Cyprus. You and hartmut.io submit to the personal and exclusive jurisdiction of the courts of the Republic of Cyprus.

15.2 Electronic Communications

By using the Service, you consent to receive certain electronic communications as described in our Privacy Policy (https://hartmut.io/privacy-policy/). You agree that such communications satisfy any legal requirements that communications be in writing.

15.3 Contact Information

Kraft Fabrik Media Ltd.
Kountourioti 6, Coral Elite Residences Building 1, 8560 Peyia, Cyprus
Email: office@hartmut.io

15.4 International Use

Access to the Service from countries or by persons where such access is illegal is prohibited.

Data Processing Agreement (DPA)

We act as a processor under Art. 28 GDPR where applicable. Our Data Processing Agreement is an integral part of these Terms and can be accessed here:

Last updated: 27/10/2025